Providing Excellent Customer Service to Deaf Patrons: Resources

ASL Vocabulary:

Providing Excellent Customer Service to Deaf Patrons Vocabulary Handouts (printable .pdf)

ASL Manual Alphabet (printable .pdf)


Communication Resources:

Communication Tips from Deaf Cultural Resource Center (Library for Deaf Action)

Guidelines for Effective Communication with Deaf, Late-Deafened, and Hard of Hearing People (Massachusetts Commission for the Deaf and Hard of Hearing)

Special Needs Communication Guide: A handy printable resource you can keep at service desks to assist in communicating with patrons who are Deaf or hard-of-hearing, speak Spanish, or have limited communication skills. This 21-page communication guide was put together by The Library of Fanwood and Scotch Plains (New Jersey, USA), and contains English, Spanish, and fingerspelled words, as well as pictures for common concepts and items in the library setting.


Deaf Culture Resources:

Deaf Culture PEPNet Tipsheet by Professor Linda Siple, Assistant Professor Leslie Greer, and Associate Professor Barbra Ray Holcomb, all of the Department of American Sign Language and Interpreting Education, National Technical Institute for the Deaf, Rochester Institute of Technology, Rochester, NY.

Maryland Deaf Culture Digital Library:


All followup resources and handouts from Welcoming Deaf Patrons to Your Library webinar


More Recommended Resources from Kathy MacMillan: